Policies

Cancellations

  • All cancellations are subject to a non-refundable $25.00 processing fee per room. We will gladly provide you with a 100% refund on a cancellation made within 5 days of your confirmed arrival date, minus this fee. After 5 days, no refunds will be given.

  • No refunds are provided for late arrivals, early departures or no shows.

  • Ellijay River House reserves the right to cancel your reservation due to acts of God, such as sudden natural disasters, or if emergency house maintenance is needed.  A 100% refund will be given for unused days.

Payment for confirmed reservations

  • Your confirmed reservation must be guaranteed with a valid credit card - Visa, MasterCard, American Express, or Discover and you authorize the Ellijay River House to charge this credit card (given via phone or online reservation).  

  • If reservations are made within 30 days of arrival, you will be charged 100% of the full rental amount, plus taxes, to confirm your reservation.  

  • If reservations are made more than 30 days out from your arrival date, you will be charged 50% of the full rental amount, plus taxes.  The remaining 50% will be automatically charged to your credit card 30 days prior to your arrival date.  No reservations will be held on declined credit cards.

  • We accept cash and credit cards for any extra charges incurred when at the Bed and Breakfast.

Keys and front door access code

  • Upon check-in, you will receive a private code to gain access to the front door during your stay.  We ask that you not share this code with anyone.  The code will expire on your check-out date. Also, for your security and privacy, you will receive one key for use with both your bedroom and private bathroom.  This key must be returned upon check-out.  If not, there will be a $50 re-keying charge applied to your credit card.

Wheelchair accessibility

  • Due to the historic nature of the Ellijay River House we are not wheelchair accessible.  There are multiple stairs at both entrances and a 16-step staircase in the house that leads to the three upstairs bedrooms.

Smoking on the property

  • The Ellijay River House is a smoke-free property, including vaping and the use of candles.  If we determine that you have smoked in your room, you will be charged a $250 cleaning fee.  

Pets

  • Pets are not permitted on the Ellijay River House property, other than service animals as defined by the ADA.  If this policy is violated, you will be charged a $200 cleaning fee for the unauthorized animal.

Damages

  • Please report any house or property damage as soon as it occurs so we can minimize the impact.  To maintain the integrity of this beautiful home, the cost of repair for damages that you incur will be charged to your credit card.

Guest misconduct

  •  For the comfort of all guests, any disruptive behavior will be addressed and we reserve the right to ask you to leave immediately.

Policy changes

  • As owners of the Ellijay River House, we reserve the right to modify our policies at any time to comply with changes in the regulatory environment, meet business needs and the needs of our guests and property.

If you have questions about any of these policies, please contact Karen or Keith at 770-883-3797 for clarification.